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This institution is subject to regulatory oversight by the Texas Department of Savings and Mortgage Lending. Any consumer wishing to file a complaint against this institution should contact the Texas Department of Savings and Mortgage Lending through one of the means indicated below: • In person or by U.S. Mail: 2601 North Lamar Boulevard, Suite 201, Austin, Texas 78705-4194
- Telephone: (877)276-5550
- Fax: (512) 936-2003
- E-mail: email@example.com
- Website: www.sml.texas.gov
Figure: 7 tac §80.200(b) “Consumers wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the texas department of savings and mortgage lending,2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. . Complaint forms and instructions may be obtained from the department’s website at WWW.SML.TEXAS.GOV. A toll-free consumer hotline is available at 1-877-276-5550. The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed residentialmortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at WWW.SML.TEXAS.GOV.”