Privacy Policy

Privacy Policy

  1. We collect nonpublic personal information about you from the following sources:
    • Information we receive from you on applications or other forms;
    • Information about your transactions with us, our affiliates, or others; and
    • Information we receive from a consumer reporting agency.
  2. We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.
  3. We may share all the information that we collect, as described above, with our affiliates. By sharing this information, we can better serve your financial needs. If you do not wish for us to share this information with our affiliates you may contact us.
  4. We may disclose the following information to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements:
    • Information we receive from you on applications or other forms, such as your name, address, social security number, assets, and income;
    • Information about your transactions with us, our affiliates, or others, such as your account balance, payment history, and parties to transactions;
    • Information we receive from a consumer reporting agency, such as your creditworthiness and credit history.
  5. We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations in order to guard your nonpublic personal information.

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Licensing

Greatwall, Inc. NMLS #: 272209 (TX)
DBO License #: 603K380 (CA)
Universal Realty License #: 538691 (TX)
Texas License Disclosure

Greatwall Inc. - Universal Mortgage
11500 State Highway 121, Suite 410
Frisco, TX 75035

Main Number: 469-916-5272
Toll Free: 866-880-9255
California Office: 469-208-4999
Fax: 469-916-5275
Email: info@greatwallmortgage.com

Hours:
MON-FRI 9AM - 5PM
Saturday by appointment

Figure: 7 TAC §80.200(b) "CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT'S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT'S WEBSITE AT WWW.SML.TEXAS.GOV."